Art.12 Right of withdrawal
12.1 The Purchaser is entitled to withdraw from the contract, without any penalty and without giving reason, within ten working days from the date of the receipt of the purchased product.
12.2 In the event that the Supplier didn’t inform the Purchaser about the existence, terms and return times or the withdrawal of the product in the case of exercise of the right of withdrawal according to art.52 of the Consumer Code, the Purchaser can make use of the right of withdrawal not later than 90 days from the receipt of the product.
12.3 In the event that the Purchaser decides to make use of the right of withdrawal, he has to communicate it by registered mail with return receipt to the following address: via Torino 8, 19037 Santo Stefano di Magra (SP), or by fax 0187/695109 or by email firstname.lastname@example.org, as long as these notifications are confirmed by the dispatch of registered letter to the address via Torino 8 19037 Stefano Magra (sp) within 48 hours. Postmark on the receipt will bear witness. In order to exercise the right of withdrawal, the dispatch of the notification could be replaced by the return of the purchased item, according to the same terms. The date of delivery to the post office or forwarding agent will bear proof.
12.4 The return of the product should take place within 30 days max. from the date of receipt of the product. In any case, to be entitled to the total refund, the product should be returned intact and well-preserved.
12.5 The Purchaser could not exercise the right of withdrawal from contracts relating to made to measure and customized products or, that can’t be resent or may alter or deteriorate because of their features, or products whose prices depend on the fluctuation of the capital market not concerning the Supplier and in any other events set out in the Consumer Code.
12.6 The only charge payable by the Purchaser in order to withdraw from the contract, according to the present article, is the cost of returning the goods to the Supplier.
12.7 The supplier will refund the total amount paid by the Purchaser within 30 days from the receipt of the withdrawal notification.
12.8 With the receipt of the notification by which the Purchaser communicates the exercise of the right of withdrawal, the parties of the actual contract are released from mutual obligations, except what is stated in the previous points of this article.